Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and improve our services. This includes details you provide directly when creating an account, making deposits, or contacting customer support.

Personal Information

Personal information may include your full name, date of birth, email address, postal address, telephone number, and payment details such as credit card or cryptocurrency wallet information. We also collect identification documents required for verification and compliance with anti-money laundering regulations.

Usage and Technical Data

When you visit our site or use our games, we automatically collect technical information such as your IP address, browser type, device identifiers, pages visited, and session duration. This data helps us understand how our platform is used and resolve technical issues.

How We Use Your Information

We use the collected information to create and manage your account, process deposits and withdrawals, provide customer support, and ensure the integrity of our games. Additional uses include sending important service updates, delivering personalised offers when you have opted in, and meeting legal and regulatory obligations in Canada.

We may also analyse aggregated data to improve our website, develop new features, and enhance the overall player experience. Your information is never used in ways incompatible with the purposes for which it was collected.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, including payment processors, identity verification partners, hosting companies, and marketing agencies that operate under strict confidentiality agreements.

Disclosure may also occur when required by law, such as to comply with court orders, regulatory requests from Canadian gaming authorities, or to protect the rights, property, and safety of SlapKong Casino, our players, and the public. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to maintain your login session, remember your language and game preferences, measure site performance, and deliver relevant content. You can manage cookie preferences through your browser settings, although disabling certain cookies may limit your ability to use some features of the platform.

We clearly distinguish between essential cookies required for the site to function and optional analytics or marketing cookies. Full details are available in our separate Cookie Notice.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, regular security audits, and strict access controls for employees and contractors.

While we strive to maintain the highest level of protection, no system can guarantee complete security. You are encouraged to use strong, unique passwords and keep your account credentials confidential.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, subject to legal and regulatory requirements. You may also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account preferences or contacting our support team.

Residents of Canada may submit requests regarding their personal information. We will respond to verified requests within the timeframes required by applicable privacy legislation. Some information may need to be retained for legal or compliance purposes even after a deletion request.

International Data Transfers

Some of our service providers are located outside of Canada. When personal information is transferred to other jurisdictions, we ensure appropriate safeguards are in place to maintain the same level of protection required under Canadian privacy standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our privacy team using the support tools available on our website or by writing to the address provided in the footer of our homepage. We will make every reasonable effort to address your inquiry promptly and transparently.

Last updated: March 2025